Patient Info
Lifetime Health Medical Centre is committed to providing comprehensive medical care to all our patients.
Opening Hours
Monday to Friday, 8.30 am – 5.00pm
Closed Saturday, Sunday and Public Holidays
After Hours
Home Doctor Service provides an after-hour mobile service for our patients. Home Doctor Service is available by phoning 13 74 25.
Home Visits provided by the home Doctor service are bulk billed if you hold a valid Medicare card.
Alternatively, you can attend our sister practice:
Apollo General Practice located at 75 Bowman Road, Caloundra which is open 7 days – 07 5438 1200
Remember, if it is an emergency, phone an ambulance on 000
Practice Team
Doctors
- Dr Yasser Zeidan
- Dr Yoko Yamauchi
- Dr Ayman Arnaouty
Nurses
- Lauren
- Susan
- Minako
Administration
- Cheryle
- Diana
Billing Arrangements
Bulk Billing is offered to patients with a current Medicare card or Veteran’s affairs card holders. For patients without a valid card, the fee for a standard doctor’s consultation is $75 and for a long consultation is $115. No accounts will be issued and payment is required on the day.
Private Billing:
WorkCover Claims, insurance reports and commercial driver’s license medicals are not covered under Medicare and require payment on the day.
Please check with reception for current pricing. Please inform reception the reason for your appointment when phoning to make an appointment.
Appointments
Appointments are set at 10 minutes per standard consultation. Longer consultations are available. Please ask reception when booking.
Urgent medical problems will be triaged by our practice staff and dealt with promptly.
Online bookings are also available either via our website or you can download the HotDoc app to your smartphone.
Home Visits
Home visits are available on request for our regular local patients who are unable to attended the practice due to serious chronic health reasons. Your GP will advise if you are eligible for this service.
Practice Communication
Patients of our practice are able to obtain information or advice related to their clinical care by telephone in a situation where a consultation is impractical. A message will be taken to pass onto the Doctor. Your call may be directed to one of our nurses who may be able to assist, if your Doctor is not available.
Communication with patients via electronic means (email or fax) is conducted with appropriate regard to the privacy laws relating to health information and confidentiality of the patient’s health information.
Interpreter Services
If you need an interpreter, please call the Translating and Interpreting service (TIS National) On 131 450 and ask them to telephone 07) 5438 1200. Our business hours are 08:30am to 5:00pm Monday to Friday. They will Assist with the communication of your primary spoken language to better communicate your medical needs between yourself and your doctor
A free interpreting service is available for patients who are hearing impaired and use Australian Sign Language(AUSLAN). Contact the national AUSLAN Interpreter Booking and payment service (NABS) on 1800246 945 or visit NABS website for further information.
Privacy and Personal Information
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We use this information you provide to manage your personal health care. We generally disclose selected information to various other health services involved in supporting your health care management.
Our full privacy policy and privacy statement for the management of health information are available on request from reception.
If you have any questions about how we handle your personal health information or need to arrange access to your records, please contact the Practice Manager.
Test Results and Reminder/ Recall system
We have a reminder and recall system in place so we can contact you in regards to making an appointment for follow-up of test results and preventative health services such as immunisations, blood tests or annual health checks that can be of benefit to you.
Pathology – Sullivan Nicolaides
The collection center is open every Tuesday and Thursday, 8:30am to 12:30pm
Patient Feedback
We hope to provide a professional, quality and caring medical service for our patients. If you have any concerns, complaints or suggestions about any aspect of our service, we would appreciate hearing about them and encourage patients to complete our Patient feedback form and give it to Reception
If you feel you have an issue that needs to be addressed outside of this practice, you can contact the Queensland Government Centre for handling complaints
Office of the Health Ombudsman
PO Box 13281 George St
Brisbane Qld 4003
Phone 133 646
Email: complaints@oho.qld.gov.au