Patient Info

Lifetime Health Medical Centre  is committed to providing comprehensive medical care to all our patients.

Opening Hours

Monday to Friday, 8.30 am – 5.00pm

Closed Saturday, Sunday and Public Holidays

 

After Hours

Home Doctor Service provides an after-hour mobile service for our patients. Home Doctor Service is  available by phoning 13 74 25.

Home Visits provided by the home Doctor service are bulk billed if you hold a valid Medicare card.

Alternatively, you can attend our sister practice:

Apollo General Practice located at 75 Bowman Road, Caloundra which is open 7 days  – 07 5438 1200

Remember, if it is an emergency, phone an ambulance on 000

 

Practice Team

Doctors
  • Dr Yasser Zeidan
  • Dr Yoko Yamauchi
  • Dr Ayman Arnaouty

 

Nurses
  • Lauren
  • Susan
  • Minako

 

Administration
  • Cheryle
  • Diana

 

Billing Policy

We are a Mixed Billing Practice. We offer Bulk Billing for all children 15 years and under, concession card holders, DVA card holders and Aboriginal and Torres Strait Islander patients. Patients who do not fall into one of these categories will be charged a private fee.

Monday to Friday Standard Consultation $65 Fee $38.20 Medicare Rebate Out of pocket $26.80
Monday to Friday Long Consultation $110 Fee $73.95 Medicare Rebate Out of pocket $36.05
Monday to Friday Prolonged Consultation $150 Fee $108.85 Medicare Rebate Out of pocket $41.15

Your Medicare rebate will be processed by the practice.  You will need to pay the total fee upfront and then the rebate from Medicare will be refunded to you as per standard Medicare processing times into your bank account.

 

Did Not Attend Fee

If you do not cancel your appointment with at least 1 hours notice, you will be charged a did not attend fee of $40.

 

Private Billing

WorkCover claims, life insurance and superannuation reports, pre-employment medicals, commercial driver licence medicals, iron infusions, drug and alcohol urine testing and immunisations required for work or study are not covered under Medicare and require payment on the day of visit. Please check with reception staff for current pricing.

 

Appointments

Appointments are set at 10 minutes per standard consultation.  Longer consultations are available. Please ask reception when booking.

Urgent medical problems will be triaged by our practice staff and dealt with promptly.

Online bookings are also available either via our website or you can download the HotDoc app to your smartphone.

 

Home Visits

Home visits are available on request for our regular local patients who are unable to attended the practice due to serious chronic health reasons. Your GP will advise if you are eligible for this service.

 

Practice Communication

Patients of our practice are able to obtain information or advice related to their clinical care by telephone in a situation where a consultation is impractical. A message will be taken to pass onto the Doctor.  Your call may be directed to one of our nurses who may be able to assist, if your Doctor is not available.

Communication with patients via electronic means (email or fax) is conducted with appropriate regard to the privacy laws relating to health information and confidentiality of the patient’s health information.

 

Interpreter Services

If you need an interpreter, please call the Translating and Interpreting service (TIS National) On 131 450 and ask them to phone 07 5437 6324. Our business hours are 08:30am to 5:00pm Monday to Friday. They will Assist with the communication of your primary spoken language to better communicate your medical needs between yourself and your doctor

A free interpreting service is available for patients who are hearing impaired and use Australian Sign Language(AUSLAN). Contact the national AUSLAN Interpreter Booking and payment service (NABS) on 1800246 945 or visit NABS website for further information.

 

Privacy and Personal Information

Your medical record is a confidential document.  It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.  We use this information you provide to manage your personal health care.  We generally disclose selected information to various other health services involved in supporting your health care management.

Our full privacy policy and privacy statement for the management of health information are available on request from reception.

If you have any questions about how we handle your personal health information or need to arrange access to your records, please contact the Practice Manager.

 

Test Results and Reminder/ Recall system

We have a reminder and recall system in place so we can contact you in regards to making an appointment for follow-up of test results and preventative health services such as immunisations, blood tests or annual health checks that can be of benefit to you.

 

Pathology – Sullivan Nicolaides

The collection center is open every Tuesday and Thursday, 8:30am to 12:30pm

 

Patient Feedback

We hope to provide a professional, quality and caring medical service for our patients. If you have any concerns, complaints or suggestions about any aspect of our service, we would appreciate hearing about them and encourage patients to complete our Patient feedback form and give it to Reception

If you feel you have an issue that needs to be addressed outside of this practice, you can contact the Queensland Government Centre for handling complaints

Office of the Health Ombudsman
PO Box 13281 George St
Brisbane Qld 4003

Phone 133 646

http://www.oho.qld.gov.au

Email: complaints@oho.qld.gov.au